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Refund Policy

Note: Depending on inventory, some colours and designs may be out of stock. Efforts will be made to back-order any out-of-stock items ASAP. Please let us know if backorders are ok.

We accept Paypal, Visa and Mastercard. 100% of order is due at time of order placement.

We aim to provide you with a product that is of good quality and accurately reflects the order you placed. If an item reaches you in a damaged condition we will refund the purchase price on return of the item. We cannot refund shipping costs.

Please contact us within 7 days of receiving your items to undertake any returns.

We do not issue refunds of products after 30 business days from shipment date. Please be in touch if you are in need of an exchange of product due to manufacturing defect.

Custom Artwork for RaDTaGZ product:
It is your responsibility to provide artwork in AI (Adobe Illustrator), delays may happen if artwork is not provided in this format. A sample will be produced for all custom work for your approval. Delivery turnaround timeframe is based on the date which the sample is approved for production. RaDTaGAZ logo appears debossed into the bracelet.

Please contact radservice@citizenrad.com with any questions or inquiries. We value your choice to shop with us and promise to do what we can to ensure an over the top great customer experience.